Your Event, Your Peace of Mind

At Mostest, we’re committed to a seamless planning experience. Everything you need—transparently outlined, so you can plan with confidence.

MOSTEST SATISFACTION GUARANTEE

At Mostest, we are dedicated to providing an exceptional event planning experience. Our Satisfaction Promise ensures that you receive the highest level of support—before, during, and after your event.

1. BEFORE & DURING YOUR EVENT

Your event should feel seamless and stress-free. In the unlikely event your chosen the planner assigned to you isn’t the right fit, we offer unlimited rematches at no additional cost. Just let us know, and we’ll swiftly match you with another expert who aligns with your vision.

2. AFTER YOUR EVENT: OUR COMMITMENT

We value your experience and take all feedback seriously. In the unlikely event of a complaint, we will:

✔ Review & Address Your Concerns – Complaints must be submitted within 30 days of your event. Our team will assess feedback based on objective, tangible service-related issues (e.g., timeliness, execution). Personal preferences, communication styles, or subjective opinions about the planner do not qualify as service issues.

✔ Unlimited Rematches for the Right Fit – We understand that event planning is deeply personal, and the right fit matters. That’s why we offer unlimited rematches at no additional cost before your event. If you’re not connecting with your planner, just let us know, and we’ll swiftly match you with another expert.

✔ Determine a Fair Resolution – Any resolution will be based on the hours fulfilled and specific service-related concerns, ensuring fairness for both you and your planner.

Our priority is making sure you feel supported every step of the way. With Mostest, you have a team that listens, adapts, and delivers—so you can focus on celebrating.

PLANNING SERVICE LEVEL AGREEMENTS

90-Day Coordination

✔ Included:

  • Up to 10 hours on the day of your event (1 coordinator)

  • Light décor support

  • Up to 1x weekly meeting

  • Matching with your planner as early as 90 days before your event

✔ Optional Add-Ons:

  • Travel

  • Additional coordinators

  • Larger décor tasks

✔ Not Covered (Due to Insurance Limitations):

  • Hanging lighting from the ceiling

  • Bar service

  • Valet service

  • Full waste management

✔ Policies:

  • Multiple Venues: If your event has multiple locations, an additional coordinator is required.

  • Guest Count: Events with over 200 guests require an additional coordinator.

Month-of Coordination

✔ Included:

  • Up to 10 hours on the day of your event (1 coordinator)

  • Light décor support

  • Up to 1x weekly meeting

  • Matching with your planner as early as 60 days before your event

✔ Optional Add-Ons: (same as 90-Day Coordination)
✔ Not Covered: (same as 90-Day Coordination)
✔ Policies: (same as 90-Day Coordination)

Day-of Coordination

✔ Included:

  • Up to 10 hours on the day of your event (1 coordinator)

  • Up to 1x weekly meeting

  • Matching with your planner as early as 21 days before your event

  • Light décor support

✔ Optional Add-Ons: (same as 90-Day Coordination)
✔ Not Covered: (same as 90-Day Coordination)
✔ Policies: (same as 90-Day Coordination)

Content Creation

✔ Included:

  • Up to 10 hours on the day of your event (1 content creator)

  • Up to 1x weekly meeting

  • Matching with your planner as early as 14 days before your event

  • Light décor support

✔ Optional Add-Ons: (same as 90-Day Coordination)
✔ Not Covered: (same as 90-Day Coordination)

Something Borrowed Blooms

If your event requires Setup & Breakdown or Package Management for Something Borrowed Blooms items:

  • A second setup & breakdown coordinator is required for box counts over 10.

Virtual Planning

Our virtual planning services vary by product. Full details can be found in the Mostest product descriptions at www.joinmostest.com, available for client review before purchase.

TERMS OF PLANNING SERVICE LEVEL AGREEMENTS

1. PERFORMANCE OF SERVICES

✔ Service Hours & Execution: The couple determines how and when services are performed during planning discussions.
✔ Date, Time & Location Changes: Clients must notify Mostest before changing event details. If a change makes Mostest unavailable, Mostest is released from obligations, and the 50% deposit is forfeited.
✔ Planner Substitutions: If a planner is unavailable due to unforeseen circumstances, Mostest will provide a substitute. If no substitute is available, a refund will be issued.
✔ Photography Rights: Mostest reserves the right to share event photos unless an NDA is in place. Clients are responsible for communicating this with partner media companies and other vendors.

2. LIABILITY & FORCE MAJEURE

Mostest is not responsible for illness, emergencies, transportation issues, extreme weather, or other uncontrollable events that may impact services. We will:

  • Notify the client immediately if an issue arises.

  • Attempt to provide a substitute coordinator whenever possible.

Mostest, its agents, and affiliates are not liable for damages, including punitive, resulting from non-performance due to these circumstances.

3. PAYMENT & REFUND POLICY

✔ Deposits: non-refundable within 90 days of the event.
✔ Final Payment: Full payment is due 30 days before the event.
✔ Refunds:

  • Cancellations 90+ days before the event: Full refund of deposit or paid amount.

  • Cancellations within 90 days of the event: No refunds on any paid amounts.

  • Virtual Planning: Non-refundable once a planner match is made.

  • Past Events: Non-refundable.

4. LOCATIONS OUTSIDE OUR LISTED CITIES

If your coordination or content creation service is outside our designated markets, a custom travel accommodation surcharge will apply. This charge is either:

  • Automatically added based on venue location

  • Communicated in advance for venues not listed in our app and applied at the time of booking

5. WAIVER OF THIRD-PARTY VENDOR RESPONSIBILITY

Mostest provides event planning and coordination services, which are distinct from vendor and venue operations beyond our agreed-upon services. To set every event up for success, the client and Mostest acknowledges and agrees to the following:

The Role of a Planner vs. a Coordinator

  • Virtual planners help with pre-event logistics, design, and vendor and vendor recommendations, but do not manage vendors on-site or handle event-day execution.

  • Coordinators oversee event-day execution, vendor check-ins, and troubleshooting.

  • Neither replaces venue managers, catering staff, or rental setup teams—we support these teams in their execution.

Vendor Performance & Liability

  • While Mostest may introduce or recommend vendors, we do not assume liability for their performance.

  • If a vendor issue affects your event, Mostest will assist in troubleshooting but is not liable for refunds or damages.

Event Complexity & Unforeseen Circumstances

Even the best-laid plans can face unexpected hurdles. Mostest works to ensure smooth execution, but we cannot control:

  • Vendor no-shows, delays, or errors

  • Venue restrictions or infrastructure issues

  • Extreme weather, travel disruptions, or last-minute guest behavior

  • Client decisions that impact execution, such as last-minute changes

  • These factors do not qualify for refunds or disputes.

White Box Venues

For venues that lack staff for setup, breakdown, or logistics, the client is responsible for securing recommended personnel to cover gaps, also available for hire through Mostest. While willing to help, Mostest does not assume liability for venue management tasks such as venue cleanup, or any associated venue charges.

Choosing Fewer Coordinators Than Recommended

We provide staffing recommendations based on your event size and complexity to ensure smooth execution.

  • If a client chooses fewer coordinators than advised, Mostest is not responsible for service gaps that may arise.

  • If event-day execution suffers due to insufficient staffing, it does not qualify for a refund or dispute.

We are here to support you, advocate for your vision, and keep your event running smoothly—but success is a team effort. Let’s make your event incredible, together.

6. ADDITIONAL TERMS

✔ Expense Reimbursement: If expenses arise, Mostest will obtain client approval before incurring costs. Clients should reimburse the planner before the event start date or within 48 hours of expense.

✔ Agreement Termination: This agreement starts at purchase and ends the day after the event.

✔ Independent Contractor Status: Mostest operates as an independent contractor and is not an employee of the client.

✔ Severability: If any part of this agreement is deemed invalid, the remaining terms remain enforceable.

✔ Amendments: Changes must be in writing and signed by both parties.

✔ Governing Law: This agreement is governed by the laws of New York State, and any disputes must be filed in New York.

✔ By booking with Mostest, the client acknowledges and agrees to these terms, waiving any claims related to vendor performance, event complexity, or venue-related limitations.

TERMS FOR JOINMOSTEST.COM

AGREEMENT BETWEEN USER AND JOINMOSTEST.COM

Welcome to joinmostest.com. The joinmostest.com website (the "Site") is operated by Mostest ("Mostest"). joinmostest.com is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein (the "Terms"). Your use of joinmostest.com constitutes your agreement to all such Terms.

1. ABOUT MOSTEST

joinmostest.com is an e-commerce platform providing on-demand event planning services.

2. MUTUAL RESPECT POLICY

Mostest is committed to maintaining a safe, respectful environment for both our team and clients. We reserve the right to refuse service or terminate accounts of individuals or entities engaging in inappropriate behavior, including but not limited to:

  • Harassment, discrimination, or abusive language

  • Threats, intimidation, or any behavior that undermines the dignity of others

  • Unreasonable demands that exceed agreed-upon service terms

We take concerns seriously and will address violations on a case-by-case basis to maintain a positive, professional experience for all.

3. PRIVACY POLICY & DATA PROTECTION

Your use of joinmostest.com is subject to Mostest’s Privacy Policy, which governs data collection, storage, and usage. By using the Site, you consent to our compliance with U.S. state privacy laws effective in 2025 and applicable international data protection laws, including:

  • Explicit consent for data collection where required

  • Transparency on how your personal data is used

  • Right to request data deletion under applicable regulations

4. ELECTRONIC COMMUNICATIONS

By visiting joinmostest.com or communicating with Mostest electronically, you consent to receive emails and agree that notices, disclosures, and agreements provided electronically satisfy legal requirements for written communication.

5. YOUR ACCOUNT

  • You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

  • You may not transfer your account to another person or entity.

  • Mostest reserves the right to refuse or cancel service, terminate accounts, or remove content at our sole discretion.

6. CHILDREN UNDER 13

Mostest does not knowingly collect personal information from children under 13. Users under 18 may only use joinmostest.com with parental or guardian permission.

7. CANCELLATION & REFUND POLICY

Subject to product-level service agreement outlined above.

8. LINKS TO THIRD-PARTY SITES

joinmostest.com may contain links to third-party websites. Mostest is not responsible for the content, privacy policies, or changes on linked sites and provides these links only as a convenience.

Additionally, some services are provided through third-party vendors. By using these services, you agree that Mostest may share necessary information with contracted providers to fulfill your request.

9. INTELLECTUAL PROPERTY & AI-GENERATED CONTENT

  • All content on joinmostest.com, including text, graphics, logos, and software, is protected by copyright and proprietary rights laws.

  • You may not modify, distribute, or exploit any content without express written permission from Mostest.

  • AI-Generated Content: If AI-generated content (text, images, or videos) is used on our platform, ownership and usage rights will be clearly defined. Users may not use AI-generated content from Mostest for commercial purposes without explicit authorization.

10. THIRD-PARTY ACCOUNT INTEGRATIONS

  • If you link your Mostest account with a third-party service, you consent to the continuous release of information as per your privacy settings.

  • You may disconnect your account from third-party services at any time.

11. INTERNATIONAL USERS & COMPLIANCE

  • Mostest operates in the United States. If you access joinmostest.com from outside the U.S., you are responsible for complying with local laws.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Mostest, its employees, agents, and third parties from any losses, costs, or damages arising from:

  • Your use of the Site or services

  • Any violation of these Terms

  • Any violation of third-party rights

Mostest reserves the right to assume exclusive defense of any claim. All disputes must be filed in the State of New York, where this agreement is governed.

13. CLASS ACTION WAIVER

All disputes must be resolved individually. Class arbitrations and collective actions are not permitted. You may only bring claims in your individual capacity and not as a class member or representative in any collective proceeding.

14. LIABILITY DISCLAIMER

  • Mostest provides services “as is” and does not guarantee uninterrupted availability.

  • Mostest is not liable for delays, service failures, or external factors beyond our control (e.g., extreme weather, transportation issues).

  • To the maximum extent allowed by law, Mostest is not liable for punitive, incidental, or consequential damages.

15. TERMINATION OF ACCESS

Mostest reserves the right to terminate or restrict your access to the Site at any time without notice, particularly in cases of:

  • Policy violations

  • Fraudulent activities

  • Abuse of services or staff

All disputes must be filed in the State of New York, where this agreement is governed.

16. CHANGES TO TERMS

Mostest reserves the right, in its sole discretion, to change the Terms under which joinmostest.com is offered. The most current version of the Terms will supersede all previous versions. Mostest encourages you to periodically review the Terms to stay informed of our updates.  

17. CONTACT US

For any questions or concerns, reach out to us at:

Mostest
1204 Broadway, 2nd Floor
New York, NY 10001
Email: info@joinmostest.com

Contact Us

Mostest welcomes your questions or comments regarding the Terms.